Policies
Nothing here is unusual. It’s a small studio with one person in it, so a missed appointment can’t be filled at short notice — these terms exist so that’s fair on both of us.
If you need to move or cancel an appointment, let me know at least 24 hours beforehand and there’s no charge. You can reschedule yourself through the link in your confirmation email.
Less than 24 hours’ notice, or not turning up, may mean losing your deposit or being asked to pay a cancellation fee before booking again. Life happens and I’ll always use judgement — but repeated short-notice cancellations aren’t workable in a one-person studio.
Longer treatments and first-time bookings may require a deposit to secure the time. It comes off the cost of your treatment on the day.
Deposits are refundable if you cancel with at least 24 hours’ notice.
Appointments are booked back to back, so if you arrive late I may have to shorten your treatment to stay on time for the next person. The full price still applies.
More than 15 minutes late and we may need to rebook.
If you haven’t been before, book a consultation first. It’s how I check your skin is suitable for what you have in mind, and it saves you paying for a treatment that isn’t right.
Certain treatments — skin needling in particular — can’t be booked until you’ve had one.
Before your first treatment I’ll ask about your medical history, medications, allergies, skin conditions, and whether you’re pregnant or breastfeeding. Some treatments aren’t suitable in certain circumstances and I need an accurate picture to keep you safe.
If anything changes between appointments, let me know. It stays confidential.
Skin responds differently from person to person. I’ll tell you what I’d realistically expect and roughly how long it should take, but I won’t guarantee an outcome — nobody honestly can.
Most concerns worth treating need a course of treatments and consistent homecare rather than a single session.
Payment is taken at the end of your appointment unless a deposit was required at booking. Prices are listed on the treatments page and I’ll confirm the cost before starting anything.
Your contact details and health information are kept for your treatment records and nothing else. They aren’t shared or sold. Booking details are handled through Timely, the booking system used by this studio.
If you’d like a copy of your records or want them removed, just ask.
It’s a small treatment room and some equipment isn’t safe around children. If that’s difficult, get in touch before booking and we’ll work something out.
Questions about any of this? Get in touch before you book — it’s always easier to sort out beforehand.